Cancellation · Supplier-led

The trip your operator composes and holds end-to-end — every line falls into one of Recommended · Requested · Booked/Confirmed, and the final price reflects current availability at booking. The supplier trip cost follows the supplier’s cancellation calendar; Vellora does not add a fee on top. Cancellation follows the supplier’s calendar — not ours. Inside that window we read the supplier’s terms, tell you the figure in plain language, and never add a Vellora fee on top of a cancel that isn’t yours. If the supplier cancels on their end, Vellora re-routes you onto a comparable trip in the same Planning scope and Travel standard if honestly possible; supplier penalties, fare differences, new booking costs, and availability limits may apply and are shown before approval. The Vellora planning fee is returned within 5 business days — Vellora doesn’t keep the planning fee on a supplier-driven loss.

Vellora’s 14-day refund covers the Vellora planning fee only; the supplier trip cost is governed by the supplier’s calendar.

Cancellation

Includes composition, the dossier build, and Mara, the AI concierge (working 9am–9pm in your trip’s time zone). The estimate assumes party size, ages, rooms, nights, dates, departure airport, airfare, lodging, dining, transport, activities, supplier charges, taxes/fees, and any upgrades. The 14-day refund covers the Vellora planning fee only; supplier-imposed cancellation charges follow the supplier’s calendar. Vellora’s 14-day refund covers the Vellora planning fee — refunded alongside the supplier trip inside the window, same way, same timeline. After Day 14 the planning fee becomes Vellora credit, usable on any future booking within 12 months. The planning fee does not cover supplier-imposed cancellation charges — those follow the supplier’s calendar regardless.

15% of the supplier trip cost · $99 minimum.

Cancellation · Add-on

12 hours of named-agent support, 9am–9pm in the destination’s time zone, on top of Mara — scoped to that window, never 24/7. Does not include in-trip on-the-ground support or emergency response in destination. The human concierge is its own line item and refundable on its own — no one-line-clause trick that ties it to the trip. If you cancel within the 14-day window, the $299 returns alongside the rest of your booking, full. If the named agent has already started work, the refund is prorated to the hours not yet used, and we send a written breakdown the same day. The paid add-on does not include in-trip on-the-ground support, does not include emergency response in destination, and does not replace the supplier’s own helpdesk.

$299 · 12 hours of named-agent support, on top of Mara. Both scoped to 9am–9pm.

Change request

Vellora does not add a Vellora change fee on date swaps. Date changes inside the same tier are free up to 45 days before departure — you pick the new dates, we re-check the supplier’s calendar, and the booking updates. Inside that window we move you when the supplier’s calendar lets us, and we send a written quote showing what each option actually costs before anything touches your card. Once a supplier has been booked, supplier change/cancellation charges may apply and are passed through; Vellora does not absorb supplier change costs. Companion swaps (different travel partner, same room) follow the same flow: a quick note to Mara — or your human concierge, if you added one — a written quote, and a single confirmation once you accept. The Customer total stays candid — the order summary updates in one place, never in fine print.